Citrix: Google Chrome – No audio in ICA session after version 77

If you are experiencing missing audio playback in Google Chrome inside an ICA session. Check if your version is above v77 of Chrome.
If you are, you can work around the issue by the following.:

1 – By editing the registry.:

HKCU\Software\Policies\Google\Chrome – to apply on the user level
or
HKLM\Software\Policies\Google\Chrome – to apply for all users on the machine

add a DWORD value named “AudioSandboxEnabled” and set the value to “0

2 – By editing the published application // shortcut for the application

Add one of the following as an argument for the shortcut:

“–disable-features=AudioServiceSandbox”
or
“–disable-features=AudioServiceOutOfProcess”

Sources reporting the issues:
Citrix Forum: https://discussions.citrix.com/topic/406285-chrome-79-no-audio/
Google Forum: https://support.google.com/chrome/thread/23003477?hl=en

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.